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How to improve your digital customer service strategy

In today's customer-driven world, the role of the customer service and support team is more critical than ever. Businesses need to shift their mindset...

Ndagi Job Goshi 1 hour ago;

#PulpNonFiction: An ideal customer

Bronwyn Williams has been re-reading the plays of Oscar Wilde over the last few weeks and what she noticed was that a common trope he used to its full effect with his trademark wit was the idea of characters seeing others as who they wanted them to be rather than as who those others really are...

Bronwyn Williams 2 hours ago;

What is shaping culture? Hair

For some 'hair' is just 'hair', but for many others it's far more important than that. For many it's a crown and statement to the world about who they are. We use our hair to tell the world our story, and the world also reflects back at us what it feels about it...

Brett Rogers 5 hours ago;

Starving TB of sugar could help fight the disease

Mycobacterium tuberculosis (Mtb) is a unique pathogen in that it is able to survive in the human body for decades...

1 hour ago;

Sahpra recommends lifting the J&J vaccine suspension

The South African Health Products Regulatory Authority (Sahpra) has recommended the pause on the rollout of the Johnson & Johnson (J&J) vaccine be lifted...

1 hour ago;

Domino's trials self-driving pizza delivery robot

Customers who opt-in will have their pre-ordered pizzas arrive in a fully autonomous vehicle made by self-driving delivery company Nuro...

4 hours ago;

Final call for entries: 2021 Old Mutual Trophy Wine and Spirits shows

The wine and spirits industries are reminded to submit their respective entries for the 2021 Old Mutual Trophy Wine Show and Old Mutual Trophy Spirits Show by Friday, 23 April...

2 days ago;

Coming out of the Covid crisis a stronger franchise

Where there is a crisis, there are opportunities, and the franchise industry is implementing the hard lessons gained from the pandemic to chart a prosperous future...

2 days ago;

Energy & Mining
Greenpeace and Western anti-Africa energy groups take the wrong approach

If someone were to put me on the spot and ask me to name an environmentalist group, I'd probably blurt out the first thing that comes to mind, Greenpeace...

NJ Ayuk 2 hours ago;

Solar and wind power could break the Grand Ethiopian Renaissance Dam deadlock

For several years, political tensions between Ethiopia, Sudan and Egypt have been escalating in a conflict over the near-complete Grand Ethiopian Renaissance Dam (Gerd)...

Sebastian Sterl 7 hours ago;

CSI & Sustainability
#BehindtheBrandManager: Professor Elain Vlok of the Clover Mama Afrika Trust

Celebrating its 16th year in operation, Clover Mama Afrika earlier this year revealed its new logo - a refreshment of its corporate identity that serves to reinforce its African roots while celebrating its strong, fearless 'mamas'...

Sindy Peters 2 days ago;

2021 African Circular Economy Alliance: Giving waste a second chance

Decreasing plastic waste and enhancing plastic recycling remains a focus area for South Africa, according to forestry, fisheries and environment minister Barbara Creecy...

6 hours ago;

Unpacking the effectiveness of SA legislature in trying to reinvent the EPR wheel

Government's rationale for extending the EPR scope is predominantly informed by the historic approach which has been at play in the market until now, under voluntary industry-driven schemes...

Garyn Rapson, Paula-Ann Novotny and Emma Bleeker 6 hours ago;

Emergency relief efforts for Rhodes Memorial, UCT fire under way - here's how to help

Emergency relief efforts are under way in Cape Town after a runaway fire destroyed parts of the Rhodes Memorial restaurant and caused unknown damage to...

Sindy Peters 1 hour ago;

Will gold stand up as a safe investment bet in the future?

Gold hit a low of $1,469 in mid-March last year before appreciating to a value of around $2,000 an ounce in August. This was the result of two catalysts...

Fred Razak 4 hours ago;

SU, Vinpro launch vineyard training and research platform

"The Welgevallen Training and Research Vineyards, established in collaboration with SU's Department of Viticulture and Oenology, will not only offer students and researchers of the university access to an exceptional training and research facility, but is also a great platform for knowledge transfer to the broader wine industry."

5 hours ago;

Good financial decisions will ensure SA agriculture survival when the bad times

South Africa's agricultural sector was one of the only shining stars in the economy in 2020, escaping the effects of the Covid-19 pandemic relatively unscathed...

3 hours ago;

Construction & Engineering
International Zinc Association looks to re-galvanise local zinc industry

The R100bn Infrastructure Fund is good news for the Africa desk of the International Zinc Association (IZA), according to its head Simon Norton...

4 hours ago;

Ruling provides clarity on Kenyan withholding taxes for inbound services

A recent decision by the Tax Appeals Tribunal of Kenya has provided much needed clarity on withholding tax payable by South African residents providing services to Kenyan entities...

Karen Miller and Joon Chong 2 days ago;

Handbook on safety and security for teachers launched

The South African Council for Educators (SACE) has officially launched its Handbook on Teachers' Safety and Security in South African Schools...

2 days ago;

UCT fire - campus evacuated, library gutted, classes suspended

UCT's library has been destroyed and students evacuated after the fire that started on the slopes of Table Mountain near Rhodes Memorial yesterday spread onto the Rondebosch campus...

Shan Radcliffe 3 hours ago;

Tourism & Travel
Emirates begins IATA Travel Pass trials

Emirates has begun trials on the International Air Transport Association Travel Pass to help passengers manage their travel in line with any government requirements for Covid-19 testing or vaccine information...

4 hours ago;

Cresta Hotels launches new hotel in Cape Town

Cresta Hotels, one of Southern Africa`s largest hotel and business groups, has launched its very first South African hotel, Cresta Grande Cape Town...

6 hours ago;

The 8 most in-demand IT jobs in South Africa right now

Xpatweb has released its 2020/21 Critical Skills Survey Report, which details the eight most sought-after jobs in the IT sector right now...

3 hours ago;

Is your smartphone helping marketers target you? Take the test

The best way to see if your phone is helping marketers target you is by setting up a trap. Here's how to do it...

1 hour ago;

The 10 most imitated brands for phishing attempts in 2021 so far

Check Point Research has released its Q1 Brand Phishing Report, revealing the top 10 brands that hackers imitated in attempts to lure people into giving up data...

37 minutes ago;

Edge computing: Revving 2021 up for your 5G future

Edge continues to serve as the thread that sews the seams of our high-tech lives together today - and reinforces the fabric of our 5G-charged futures...

Tony Bartlett 2 days ago;

Tech trends that cannot be ignored in 2021 and beyond

By Emanuel Osanga, Head: Africa Regions Data Office at Standard Bank Group

Emanuel Osanga 2 days ago;

Logistics & Transport
Kwik Delivery releases Prestashop plugin enhancing Africa's e-commerce framework

The plugin allows buyers to get real-time shipping rates between merchants' addresses and the buyers' delivery addresses...

3 hours ago;

New Montecasino show celebrating Ndlovu Youth Choir to create employment in the arts

Showtime Management will present a new theatrical piece, African Pulse - Celebrating the Ndlovu Youth Choir, at Montecasino's Teatro in Johannesburg on Saturday, 1 May 2021.

4 hours ago;

The Zulu Nyala Safari Game Lodge: A true hidden gem in KZN

Hidden KZN gem, the Zulu Nyala Safari Game Lodge has much to offer for complete rest and rejuvenation to recharge those batteries.

Naresh Maharaj 3 hours ago;

Ferrari to reveal its first electric car in 2025

The Italian supercar maker has confirmed it will be launching its first all-electric vehicle in 2025. Here's what we know...

2 days ago;

Barloworld calls on social entrepreneurs to apply for 2021/22 Barloworld Mbewu

Social entrepreneurs are invited to submit their entries for consideration for incubation to the second leg of a Barloworld flagship entrepreneurial programme known as Mbewu...

4 hours ago;

#20Lessons20Years: Lesson 15: The lazy vision statement

Let's be honest. At the beginning of our entrepreneurial journeys, the first few months, if not years, are just about making month-end...

Allon Raiz 3 hours ago;

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