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Guest Liaison

Remuneration:negotiable To be discussed 
Benefits:Medical Aid and provident fund
Education level:Diploma
Job level:Mid
Own transport required:Yes
Company:MJM Recruitment


Minimum Requirements:
  • Matriculation certificate (or the equivalent)
  • A Hotel Diploma
  • Must be computer literate
  • Previous experience within Front Office

Key Responsibilities:
  • Operate the front desk on a shift to shift basis as directed by the Shift Leader on duty
  • Ensure a high level of product knowledge of the CLIENT, the daily happenings in the hotel as well as the local area
  • Ensure that all guests receive a fast, efficient, professional and friendly check-in and check-out at the front desk
  • All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service
  • Ensure that a high level of communication and liaison is maintained between Front Office and all other departments within the hotel
  • Make certain that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either the customer or other departments
  • Excellent communication skills and great command of the English language
  • Excellent interpersonal skills needed for interaction with guests, colleagues and suppliers
  • Must have a pro-active mindset and be able to exercise initiative
  • A highly resilient individual

Posted on 03 Dec 11:05

Mario Matthews

031 572 3610
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